Refund, Return & Exchange Policy
Thank you for shopping with SITEMET. We want you to love your purchase. If something is not quite right, you can request a return or exchange within 7 days of the date your order is delivered, subject to the terms below.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- Unused, unworn and unwashed, in the same condition in which you received it
- With all original tags intact and in its original packaging
- Accompanied by the invoice or proof of purchase (your order number is sufficient)
Items that are damaged, washed, worn, or returned without tags will not be accepted.
2. Non-Returnable Items
- Items purchased on sale or under a discount offer are also eligible for return and exchange within 7 days of delivery, on the same terms as above. Exchanges are subject to stock availability.
- Gift cards are not returnable.
3. How to Request a Return or Exchange
Email us at sitemetfashion@gmail.com within 7 days of delivery with your order number and the reason for the return or exchange. Please do not send any item back before your request is approved — items sent back without prior approval will not be accepted.
Approved returns must be sent to:
SITEMET (Nagana Sole Proprietorship)
Third Floor, KARVA Complex, Sikar Road,
Kuchaman City, Rajasthan — 341508, India
4. Damaged, Defective or Wrong Item Received
Please inspect your order as soon as it is delivered. If you receive a damaged, defective or incorrect item, contact us at sitemetfashion@gmail.com within 7 days of delivery. Please record a clear unboxing video while opening your package, keeping all labels and tags intact — this video is required as proof for any claim of a missing, damaged or incorrect item, and without it we may be unable to process your request. For genuine cases of damage, defect or our error, we will arrange the return and bear the return shipping cost.
5. Return Shipping
Except where the item received was damaged, defective or incorrect (Section 4), return shipping charges are borne by the customer.
6. Refunds
Once we receive and inspect your returned item, we will email you whether your refund is approved.
- Prepaid orders: Approved refunds are credited back to your original payment method within 7 business days of approval. Your bank or payment provider may take additional time to post the refund.
- Parcel COD orders: Approved refunds for a genuine return are credited back to your original payment method within 7 business days of approval, on the same terms as prepaid orders. The Rs. 199 Parcel COD advance is forfeited only if the parcel is not accepted or taken on delivery (refusal / return to origin, including fake COD orders), as it covers shipping and return shipping costs.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at sitemetfashion@gmail.com.
7. Exchanges
Exchanges can be initiated once per product and are subject to stock availability. If the size or item you want is not in stock, the refund rules in Section 6 will apply.
8. Order Modifications & Cancellations
Orders can be modified (address, phone number, size) or cancelled only before dispatch. Once an order is dispatched, it cannot be modified or cancelled, and the return rules above will apply after delivery. Cancellation of a prepaid order before dispatch is refunded in full to the original payment method.
Questions about this policy? Email us at sitemetfashion@gmail.com.