Shipping Policy
Thank you for shopping with SITEMET. This policy explains how we ship your order, what it costs, and what to expect after you buy.
1. Shipping Charges
Shipping is FREE on all orders, across India. There are no delivery charges at checkout — the price you see is the price you pay (Parcel COD orders require an advance of Rs. 199 per parcel, paid upfront; the balance is paid on delivery — see our Privacy Policy for the full Parcel COD terms).
2. Order Processing & Dispatch
Orders are dispatched within 24–48 hours of order confirmation, Monday to Saturday. Orders placed on Sundays or public holidays are dispatched on the next working day.
3. Delivery Time
After dispatch, orders are normally delivered within 5–7 working days, depending on your location. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or events outside our control. Remote areas may take longer.
4. Order Tracking
Once your order is dispatched, you will receive tracking details by email and SMS. You can also track your order from your account on sitemet.com. Tracking information may take some time to update after you receive it.
5. Address Accuracy
Please check your shipping address, phone number and pin code carefully at checkout. We are not responsible for delivery failures caused by an incorrect or incomplete address. If you notice an error, contact us at sitemetfashion@gmail.com immediately — address changes are possible only before dispatch.
6. Cash on Delivery (COD)
Parcel COD is available on all orders across India. Parcel COD is Cash on Delivery, but not full COD: you must pay an advance of Rs. 199 per parcel upfront to confirm the order, and the balance is paid on delivery. The Rs. 199 advance is forfeited only if you do not accept or take the parcel on delivery (refusal / return to origin, including fake COD orders), as it covers shipping and return shipping costs. A genuine return after delivery is refunded to your original payment method under our 7-day return policy. Please keep the balance payment ready at the time of delivery.
7. Lost, Damaged or Delayed Packages
If your order is lost, damaged in transit, or delayed beyond the expected time, contact us at sitemetfashion@gmail.com and we will help you resolve it with the carrier. For damaged packages, please keep a clear unboxing video as proof, as described in our Refund Policy.
8. Order Changes & Cancellations
Orders can be changed or cancelled only before dispatch. Once dispatched, an order cannot be modified or cancelled.
Questions about your delivery? Email us at sitemetfashion@gmail.com.